skktoc.com Return and Exchange Policy
Thank you for choosing skktoc.com under Shanghai Lianghuan Technology Co., Ltd.! In order to protect your shopping rights and allow you to consume with confidence, we have formulated the following return and exchange policy, please read it carefully.
1. Return and Exchange Conditions
Time requirement: You can apply for return and exchange within 30 days from the date you sign for the goods.
Product status: The goods must be kept in a new and unused state, with original packaging, accessories, gifts (if any), labels, tags, etc. complete and undamaged, and will not affect secondary sales.
Quality issues: If the product has quality problems (non-human damage), it will not be subject to the above appearance conditions, and we will give priority to it.
II. Return and Exchange Process
Contact Customer Service: Please contact our 24-hour customer service team through the following methods to explain the reason and demand for return and exchange:
Tel: 18625788937
Email: service@skktoc.com
Get Address: After customer service confirms that the conditions for return and exchange are met, you will be informed of the return address: 5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai.
Return the goods: Please choose a reliable logistics method to return the goods and keep the logistics order number. It is recommended that you purchase insurance service for the goods to reduce transportation risks.
Review and processing: After we receive the goods, we will complete the review within 3-5 working days. After the review is passed, the refund will be returned to your payment account by the original route, and the replacement goods will be arranged to be shipped as soon as possible.
III. Notes
Return and exchange due to non-quality issues: If you apply for return and exchange due to non-quality issues such as personal preference, inappropriate size, etc., the round-trip shipping fee shall be borne by you.
Special products: some customized products, personal care products, etc. do not support unconditional returns and exchanges due to the characteristics of the products. Please refer to the product details page for details.
Refund time limit: The refund time varies according to the payment method. Generally, it will be received within 1-7 working days after the review is passed.
Fourth, free shipping and after-sales guarantee for the whole store
We promise free shipping for all products in the store, and provide free return and exchange service within 30 days. At the same time, 24-hour customer service is online to answer your questions about returns and exchanges at any time, and handle after-sales problems, so that you can shop without worries!
If you have any questions about the return and exchange policy, please feel free to contact us:
Company name: Shanghai Lianghuan Technology Co., Ltd.
Company address: 5th Floor, Building 11, No. 6055, Jinhai Road, Fengxian District, Shanghai
Contact number: 18625788937
Email: service@skktoc.com
Shanghai Lianghuan Technology Co., Ltd. will always adhere to the principle of customer first, handle every return and exchange application carefully, and provide you with a high-quality shopping experience!
